As digital healthcare reshapes patient care in Australia, Eucalyptus, a leading telehealth provider, is pushing for mandatory accreditations to ensure service quality and patient safety. The current lack of compulsory standards leads to inconsistent care quality, undermining patient trust and sector growth.
Since 2019, Eucalyptus has proactively sought to validate and enhance its virtual care standards through various prestigious accreditations:
ACHS Accreditation: Eucalyptus is accredited by the Australian Council on Healthcare Standards, ensuring its adherence to rigorous healthcare protocols.
ISO-27001 Certification: This certification underlines Eucalyptus’ commitment to international cyber security standards, safeguarding patient data effectively.
GDPR Compliance: Eucalyptus meets the stringent data security practices required under the General Data Protection Regulation in the UK and EU.
NICE Recommendation: The National Institute for Health and Care Excellence in the UK has recommended Eucalyptus' digital clinic, Juniper, as a preferred digital weight management service for the NHS.
Monthly Audits: By auditing over 6,000 consults monthly, Eucalyptus ensures that their services consistently meet high benchmarks for quality and safety in clinical practice.
Eucalyptus’ clinical governance framework and active pursuit of high standards serve as a model for other digital health providers. Their approach not only demonstrates the feasibility of delivering high-quality care through digital platforms but also underscores the necessity of establishing universal standards to protect and benefit patients across Australia.
The push by Eucalyptus for mandatory standards is a crucial step toward legitimizing and improving digital health services, ensuring that the digital transformation of Australia's healthcare system progresses safely and efficiently.
Learn more about patient safety at Eucalyptus