The global healthcare industry faces some growing challenges: a population with complex health needs, patients lack of adherence to care plans and a limited workforce to provide necessary care. How care is reimbursed is also shifting from fee-for-service to outcomes-based models that promote proactive care. But solving these challenges requires more than simply expanding the workforce. Health systems also need to advance their tech stacks.
Healthcare organizations must embrace innovation leveraging technology, operational improvements and research that enable them to do more with less. Adopting a Contact Center as a Service (CCaaS) platform is one way to meet patient and employee needs today and prepare for the future. When evaluating a cloud-based patient communication and engagement platform for the healthcare industry, its essential to consider how these solutions can enhance patient experiences, address your value-based care metrics, reduce the burden on your care team and protect sensitive data.