The iconic 70-year-old not-for-profit organisation Meals on Wheels SA (MoWSA) had a unique problem to solve in upgrading its legacy IP telephony to unified communications as a service (UCaaS).
In addition to providing voice communications to support the more than 7,000 MoWSA volunteers who prepare and deliver meals in 84 metropolitan, rural and regional branches across South Australia, the new RingCentral RingEX UCaaS platform needed to maintain paper-based fax services.
This was essential for two key reasons, explained MoWSA's ICT Manager Nayan Perera:
"Our heritage is in the healthcare sector and paper-based faxes have traditionally been the safest way to communicate. Also, in our cohort of 7,000 volunteers the average age is 70, so most are not necessarily tech-savvy or comfortable using a computer."
The RingCentral UCaaS platform was deployed over existing internet links to each of its 84 branches, enabling MoWSA to terminate its dedicated phone lines that were costly and complex to maintain. "As long as we have a good internet connection to the branch, that's all we need to deploy and operate RingCentral successfully," said Nayan. He estimates that MoWSA is saving at least 30% in telecommunications costs as a result.
Read more on this story in ITBrief Australia.