The Health Innovation Community (HIC) conference, themed It Starts with Us, was a powerful reminder that change begins within the collective us.
Keynote speaker, Suzanne Waldron, set the tone with a straightforward message: "Do one thing about one thing." She shared the idea that in todays overwhelming healthcare landscape, taking on too much reduces our impact. Instead, Waldron advocated for focusing on manageable pieces of the puzzle, encouraging us to share the load and collaborate across our community.
The discussions around design highlighted that it is not an art form but rather a science of creating solutions people truly need and will use. Service design, especially in healthcare, must align with real-world needs, delivering services that are accessible, practical and increasingly digital. As people now expect digital entry points in their healthcare journeys, designing with this in mind is essential.
