A “game-changer” for clinical communications efficiency that consolidates existing tech to meet health service needs.
Mercy Health is deploying the role-based messaging solution Baret across several departments at two of its Victorian-based hospitals as part of a pilot program.
Dr Oliver Daly, Director of Medical Services at Werribee Mercy Hospital, said that Baret’s role-based messaging functionality was a key factor in selecting the advanced clinical communications tool. “Hospitals are the most complex organisations on the planet. There are so many different teams doing so many different things in a diverse array of environments. Team members have to hand over critical information to each other. That’s where role-based communication comes in. Duties are attached to the role, not the person.”
From a cultural perspective, Dr Daly said that role-based communication has the potential to make a significant positive impact. “It’s amazing. It means that when a health team member finishes their shift, they don’t have a personal to-do list that is left over. They can easily hand over what they need to the next person.”